Update: The below guide is only applicable to Salesflare's old COM Outlook add-in, not to the currently available add-in installed through Outlook's app store.
You've downloaded and installed the Outlook plugin, restarted your Outlook program... but can't see it in your inbox?
It's possible that Microsoft disabled the plugin or it's set to inactive. Here's how to re-enable it.
Or maybe it's simpler than that?
It may also happen that you turned off "Show sidebar" in the Salesflare tile in the Outlook ribbon and forgot about it. In that case, just turn it back on. ✅
Here's where you can find this. 👇
If you don't see the Salesflare tile in the Outlook ribbon, read on!
Re-enable plugins in Outlook 2013, 2016, 2019 or the 365 apps version
To re-enable plugins in Outlook 2013, 2016, 2019 or the newest 365 apps version, go to File > Info and click on Slow and Disabled COM Add-ins.
For Salesflare, click Always enable this add-in.
Re-enable plugins in Outlook 2010
To re-enable plugins in Outlook 2010, go to File and click on Add-Ins.
Scroll down in your list of add-ins and look for Salesflare. Check to see if it's in the Inactive or Disabled lists.
If Salesflare is on the Disabled Application Add-ins list, re-enable it like this:
Under Manage, click on the dropdown menu and select Disabled Items, then Go.
Select Salesflare from the list and press Enable.
If Salesflare is on the Inactive Application Add-Ins list, re-active it like this:
Under Manage, click on the dropdown menu and select COM Add-Ins, then Go.
You will find a list of add-ins - some with check marks, some without.
Find Salesflare, check the checkbox on the left and press OK.
Now your Salesflare sidebar will appear back in your inbox again. 🚀
Still having issues? Ping us on the chat.