If your emails have stopped syncing, your email connection might have stopped working.

This might have multiple causes:

  • You changed your password. See below how to remedy.
  • Your email server has issues. Contact your IT administrator to check it out.
  • Our email infrastructure partner Nylas has issues. If you've connected your email with the 'Other via IMAP' option, check their status.
  • Anything else? Contact us via the live chat.

Did you change your password?

If you did, you can fix this by disconnecting and reconnecting your emails.

  1. Go to "Settings" > "Email settings"
  2. Click on "Reconnect" to reconnect your email

Key in your log-in credentials then follow the instructions on the page to authenticate your email connection with Salesflare. 

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