Salesflare

My emails are not syncing anymore. How can I fix this?

Issues with your email connection & how to remedy them.

If your emails have stopped syncing, your email connection might have stopped working.

This might have multiple causes:

  • You changed your password. See below how to remedy.

  • Your email server has issues. Contact your IT administrator to check it out.

  • Our email infrastructure partner Nylas has issues. If you've connected your email with the 'Other via IMAP' option, check their status.

  • Anything else? Contact us via the live chat.



Did you change your password?

If you did, you can fix this by disconnecting and reconnecting your emails.

  1. Go to "Settings" > "Email settings". 

  2. Click on "Reconnect" to reconnect your email


Key in your log-in credentials then follow the instructions on the page to authenticate your email connection with Salesflare. 

Need a hand?

Just reach out to our support team on the chat, here or inside Salesflare.

Open the chat →