In general

Salesflare automatically blocks the counting of your own email opens in Salesflare, in Gmail (requires using the Gmail sidebar) and in other email programs by not counting email opens that happen by devices on your external IP address.

To do this, Salesflare keeps track of the IP addresses from which you and your teammates are using the Salesflare web app or sidebar.


Special case for Gmail users: in Gmail's mobile app & when reading Gmail in other email programs

Using Gmail? Google is using a proxy server to load images, which circumvents Salesflare's way of not counting your own opens.

To make sure your own email opens through your smartphone's Gmail app, in Apple Mail, Outlook or other, are not counted either, you can disable the image proxy for Salesflare's open tracking as explained below.

It will then be able to stop counting email opens that happen on your external IP address.

The only thing this requires is that you have the Salesflare app logged in on this device as well, so that Salesflare knows your IP address. You can be logged in on the mobile app, the web app and/or the email sidebar.

How to not count your email opens Gmail's mobile app & other email programs (works only for G Suite accounts)

Here's how to do it:

  1. Head to your G Suite Admin Console > Apps > G Suite > Gmail > Advanced Settings, or click directly towards the right page with this link: https://admin.google.com/AdminHome#ServiceSettings/service=email&subtab=filters
  2. In the section "End User Access", find "Image URL proxy whitelist"
  3. Add "salesfla.re/" (without quotes, with the slash), then hit Save.

Here's a full guide with screenshots:

Step 1: Sign in to your G Suite Admin Console at gsuite.google.com

Step 2: Navigate to Apps > G Suite > Gmail

Step 3: Scroll down and hit "Advanced settings"

Step 4: Β In the section "End User Access", find "Image URL proxy whitelist" and add "salesfla.re/" (without quotes, with the slash), then hit Save.

That's it. Enjoy!

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